Customer Support

Have Questions?

Get in touch with us

Need More Information?

Our dedicated team of technical, support and management staff are available to assist you with any advice about home and business security. The team will also address any complaints or concerns

Moving Form

We all know that moving house can be a time consuming, tiring and frustrating process, and when you add moving your alarm system to that list, it becomes all the more complicated. We want to help make this a hassle-free process so that you can continue to live securely, with an uninterrupted armed response service

Cancellation Form

Prefix

First Name

Last Name

Account Number (If Known)

Phone Number

Alternate Phone Number

Your Current Physical Address

Date

Reason For Cancellation

If Other, please specify

Sales Enquiry

If you need any advice or guidance on how to choose the right security system for your home or business, contact our professional sales team.

Name

Phone Number

Suburb

Existing Client

Query

Which of the following applies to you?

Are you interested in a free security assessment?

Which is your preferred contact method?

How did you find us?

Accounts Enquiry

If you have any questions regarding your account for your home or business, please complete the below form.

Service Call Request

The technical coordinator will be in touch soon to arrange a callout subject to the company's fee structure applicable to your contract account details.

Log Technical Fault

Our team of specialised technical staff is available to assist you with any technical queries or advice regarding your new or existing home or business security system.

Creditors Support

Our staff is available to assist you with any queries or advice you may need.

Debtors Support

Our staff is available to assist you with any queries or advice you may need.

HR Support

Our staff is available to assist you with any queries or advice you may need.

CCTV Footage Request Form

Our staff is available to assist you.

Name

Surname

Email Address

Phone Number

Are you a Citi Protection Customer?

Customer Code

Full Address

Incident Type

Incident Date & Time

Incident Location

SAPS Case Number

Police Station

SAPS Contact

Investigating Officer

Officer Contact Number

Officer Email

Vehicle Make

Vehicle Model

Vehicle Colour

Vehicle Registration

SAPS Case Details

Suspect Descriptions

Acknowledgement of Terms

I hereby acknowledge that footage will only be supplied to paying clients who contribute to street camera monitoring project and have a verified case number with SAPS for the footage required and in line with relevant legislation. Non-clients requests will be dealt with on a case to case basis and in terms of Companies sole discretion after formal request.